Service Level Agreement

  • What is an SLA?

    A service level agreement (SLA) is a formal document between a service provider and the user. It does not define how the service will be delivered but rather provides a measurable framework for the provision of that service. Some metrics that are used to define the SLA might include the mean time between failures, an agreed accepted level of downtime across an agreed time frame, support response and resolution times.

  • Service Level Agreement Procedure.


    3 Working Days

    Once you send in a request, our representative will get in touch with you to understand your requirements. If further details are required, we will contact you for the same. Once these are in, we will connect you to a verified lawyer, who will prepare the draft and send it to you for review within 3 to 4 working days.

    2 Working Days

    In case you have any clarifications or would like to make changes to the draft, the assigned lawyer will work on them. Two rounds of iterations are included in the original price.

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